RAVEN & RELIC – RETURNS & REFUND POLICY
Last updated: 3 September 2026

We want you to be happy with your Raven & Relic purchase.

If you change your mind about an online purchase, you may generally have a legal right to cancel your order within 14 days of receiving your goods, subject to certain legal exceptions.

Your statutory rights are not affected by this policy.

CHANGE-OF-MIND RETURNS

For most goods purchased online, you have the right to cancel your purchase without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your goods.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us.

Goods should be returned in a condition that allows us to assess them in accordance with the law.

You are allowed to handle goods to the extent necessary to establish their nature, characteristics and functionality, in the same way that you would reasonably be able to do in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been diminished as a result, we may be entitled to make a deduction from the refund where permitted by law.

RETURN POSTAGE

Unless the item is faulty, damaged, incorrect or otherwise does not conform to the contract, you will normally be responsible for the direct cost of returning goods when exercising your change-of-mind cancellation right.

Any applicable return-cost information will be provided as required by law.

FAULTY, DAMAGED OR INCORRECT GOODS

If your item arrives damaged, faulty, incorrect or not as described, please contact us at ravenandrelic@gmail.com as soon as reasonably possible.

Please include:

• Your order number

• A description of the problem

• Photographs of the item and packaging where appropriate

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

REFUNDS

Where you are entitled to a refund following cancellation, we will refund the applicable amount using the original payment method unless otherwise agreed with you.

For a valid change-of-mind cancellation, the refund will normally include the cost of the least expensive standard delivery option offered at the time of purchase.

If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will normally be made within 14 days of the relevant legal trigger.

EXCEPTIONS

Certain goods may be excluded from the statutory cancellation right under UK law.

Where a legal exception applies to a particular product, this will be made clear before purchase where required.

CONTACT

To request a return, cancellation or refund, please contact:

Raven & Relic
Email: ravenandrelic@gmail.com

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RAVEN & RELIC – CANCELLATION POLICY
Last updated: 3 September 2026

ONLINE ORDERS

Because Raven & Relic sells goods online, customers generally have a legal right to cancel most purchases within 14 days of receiving the goods.

You do not normally need to provide a reason for cancelling.

HOW TO CANCEL

To cancel an order, please email:

ravenandrelic@gmail.com

Please include:

• Your name

• Order number

• The product(s) you wish to cancel

• A clear statement that you wish to cancel the order

You may use the cancellation wording below, but you do not have to use this exact wording.

MODEL CANCELLATION WORDING

"I hereby give notice that I wish to cancel my contract for the sale of the following goods:

Order number:
Goods:
Date ordered:
Date received:
Name:
Email:

I confirm that I wish to cancel this purchase."

BEFORE DISPATCH

If you change your mind immediately after placing an order, please contact us as soon as possible.

We will try to stop the order before it is processed or dispatched, but we cannot guarantee that cancellation will be possible once processing has begun.

AFTER DISPATCH OR DELIVERY

If an order has already been dispatched or delivered, you may still have the statutory right to cancel within the applicable cancellation period.

Please contact us and we will explain the return process.

REFUNDS FOLLOWING CANCELLATION

Once a valid cancellation has been made, goods should normally be returned within 14 days.

We will process the refund in accordance with applicable UK consumer law.

Nothing in this policy limits or removes any statutory cancellation or refund rights you may have.

FAULTY GOODS

The cancellation rights described above are separate from your statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

If there is a problem with your item, please contact us at ravenandrelic@gmail.com so that we can help.

CONTACT

Raven & Relic
Email: ravenandrelic@gmail.com

 

 contact us at ravenandrelicuk@gmail.com.